Not long ago, a combination of too much coffee, persistant stress, and my uppity temperment led me to write a fiesty post about my frustrations with Site5.com's suite of account and website management tools. In retrospect, I was not warrented to have made the critiques that I did; especially considering that the problems I had resulted from the account's owner forgetting to send me all of the necessary passwords, and account info I needed.
Regardless, Adam Greenfield, Site5.com's Chief Technology Officer ,took what I wrote to heart, and posted a very comprehensive reply on site5's engineering blog. He addresses every concern I raised; but much more importantly, he describes a number of new features, and components that are designed to prevent future users from having the troubles I describe. Back in a former lifetime, I used to train teenyboppers and potheads on the art of good customer service in the service industry. In otherwords, I have an eye for stellar service.
