Taking Drupal's Marketing to the Next Level

04.30.2006

Someday, I'll have a chance to design some halfway decent drupal ads. In the meantime, however, I can only offer some general thoughts on how Drupal could become the poster child for good grassroots open source marketing.

The Focus of Our Marketing SHOULD NOT BE Drupal

Drupal's biggest problems, in terms of marketing is two fold:

  • Our marketing is not getting people's attention. I think the majority of new users had to seriously educate themselves before they understood that drupal was the right choice.
  • Even when we do get their attention, our current marketing fails to seduce them.

To put it differently, Drupal keeps messing up first Dates.

Dating Advice for Drupal

Have you ever watched a really BAD first date? Well, I certainly have. I work 10-12 hours a day at a busy coffee shop near University of Texas. I witness at least one bad date every day. Oddly, the most common mistake I've observed in dating apply directly to drupal marketing efforts.

Don't Talk too Much

And for god's sake, don't talk too much about yourself. This is the number one screw up guys make on dates. They talk. I can't tell you how many times I hear from friends, "Well, I thought he was cute, but then he just started talking, and talking, and talking... I was so bored. "

Similarly, drupal's date is unlikely to care that it's a framework, and a CMS. Drupal needs to understand that their date is still "getting a feel" for Drupal.

Skilled daters know that on the first date, you ask your date questions. When they give an answer, you make an effort to empathize, to understand, to agree (but this is best done in a way that makes them laugh, or intrigues them).

The goal of your questions is to find some weird passion, ideal, or activity which both of you share. More often than not, you only have to find on thing in common before you can move on to a deeper level.

Bottom line: Drupal's marketing needs to focus on making connections with potential users. Once the connection is made, we can move to the next level of education.

Practically Applying Dating Tips for Drupal

At SXSWi,Bryght's Kris Krug and I talked about doing a set of ads for drupal called "In a box". These ads are designed to speak to great variety of passionate people who could be potetential users. The ad would be very easy to do as a series (and indeed would need to be). Here's a rough sketches:

Exhibition in a Box

Intended Audience: Artists, Photographers, Graphic Designers.

Main Visual Focus: A crowded art gallery shown on the cover of a box, (similar to the way large lego sets are packaged).

Rationale: Duh, artists, photographers, and graphic designers are interested in showcasing their work. This ad SHOWs them that drupal does exactly that.(remember, its all about making that first connection).

Text: A footnote along the lines of "buyers not included", or "artistic talent not included".

After clicking the ad, they'd be directed to page that explains to them how Drupal can be used to create online showcases for their work. It will show screenshots of really well done drupal galleries, and then send them to a tutorial on how to get started building thier own gallery.

Final Word

This was literally the kind of idea that I wrote down on a napkin. It could probably be improved greatly. Or maybe it isn't the best we can do. However, I think it shows an example of good marketing, and even better, good education. The flow is: a) make a connection with the target user, b) educate them, entice them, seduce them using screenshots, live examples, and links to technical info. c) then, we're ready to make our run to the home plate: they download, and we ease them into making their dreams happen using drupal.

Or, we could rework how to say, "Drupal is very very powerful, and technically sophisticated. However, that's what every other CMS does. Think different.

Comments

Drupal's CMS is missing clear examples

I know it's been a while since a post on this article, but I was wondering how people's views might differ today - almost 9/10 months later...

Drupal still doesn't showcase its talents well enough IMO, but I think the popularity of it has grown tremendously.

Care to resurrect this post? :)

Good stuff. :)

I'm building my business (oliverai.com) model on aesthetically and verbally simplified and glorified hosted drupal web applications. These ideas have been added to my brainstorm about marketing this elegant system. I will certainly proliferate links to decent looking drupal sites that come together. As of now, www.coloredink.com runs on drupal and www.easyturf.com will be druped soon (sneak peek at www4.easyturf.com). Also, nice dating analogy. I went on a first date last night. Yummy synchronicity.

hang on a second here.

You work 10-12 days in a coffee shop and you still do all this Drupal stuff? That's insane! I'm not sure whether to admire you or to scold you for barrelling towards burn-out! ;)

LOL! No no no no no... I'm

LOL! No no no no no... I'm sorry, this is a great reminder why I need to proof read more often... I do my drupal development work FROM a coffee shop. I don't work AT a coffee shop, and do this drupal work on the side. If I were working these hours as a barrista at a coffee shop, I doubt I'd bother to write about this stuff. I'd be too busy getting drunk!

Good Insight

Nick, this shows good insight into customer (date) behavior. It really is about "what can it do for me" in the area of "what I'm interested in." Solve the potential users' problems in exciting ways, and they will beat a path to your door (to borrow a phrase). Sometimes I worry we may be victims of our own success, though. The usage of Drupal has gone up like a rocket the past year, and that provides many new challenges to simply managing the development.

A nod of agreement

I agree with what you are saying in full. However, I would take the dating analogy one step further and say that Drupal is like the girl next store. She's smart, always been your best friend and perfect for you. However, you don't date her because she seems so quaint. It's not until you go through a few flings with flashy looking women until you realize she's the one you've been looking for all along. What's the moral of the story? Drupal needs to be dressed up! Having the power of 4.7 wrapped in the Blue Marine theme is like a super-model wearing your mother's patterned frock. An installer and good looking default theme (+ marketing) are needed if the CMS is to spread.

I so completely agree

The flat blue, geeky template and the variants are horrid. It's taken me a couple months to locate drupal sites that demonstrate that they don't all need to be ugly. Now I'd just like a very simple one page explanation of the basic terms used in drupal. As someone pointed out elsewhere, most of the world does not know the "information science" terms and if they do have a passing acquaintance with them, that still doesn't help in defining just how they're being used in Drupal. To me that's the other critical part of explaining the power of drupal. And I'm still looking for the simple explanations even though I'm now the administrator of 3 drupal based sites... all under development at the moment. The initial information available at www.drupal.org to someone who knows nothing about it as a product and doesn't know a lot more about CMS products is non-existent.

Dating tips: what matters

Dating tips: what matters when marketing Drupal: 1) Passion matters Show them how passionate the devels are: people working full time, leaving college, requiring "breaks" to get married and then come back. 2) Pedigree matters Tell them about the "parents". If your creator is a CS PhD student, it has less chance of being crappy. 3) Money matters! Tell them about the "call for donations" which got thousands of dollars in 2 days, the Sun donated server, 11 google SoC projects (=$55,000!) 4) Namedropping matters - the other wives If you swing with the best of them, you're one of the best of them. Tell them about Onion.com, evolt.org, tipic.com,...

:-) Well done.

:-) Well done.

Exactly

I've been having pretty much the same thoughts. I've recently started working in the Drupal/CivicSpace area after a LOT of years as a system admin. I've been talking a lot to potential clients and I've been finding that what you say here makes a lot of sense. People reallyd DON"T give a damn whether you're talking about Drupal or Magic Monkey CMS or any other tool. What they want to know is what they can do that will make their lives easier and will let them make the things they are passionate about work. I actually try not to mention Drupal much any more (since I find that nobody outside of our world knows what the hell that is anyway) and to emphasize simplicity, power, and solutions that are already 90% done and just need to be customized a little. So I've found that actually building a couple web sites that are along the lines of my customer base, so they can go out and actually see them at work, is much better than anything else I can do. And I think that if we could have a little pool of these sorts of "in a box" marketing tools, it'd be great. I'll go think that over for a while.

Yep -- I always think its

Yep -- I always think its funny how many consultants and developers approach customers with declarations such as, "I use table free 100% CSS layouts, that comply to the latest web standards." Its kind of like a Car Mechanic bragging to me about why their sythetic oil is the best for my engine... all I hear is "wah, wah, wah, wah, wah..." That said, I think its a good idea to involve them in the decision of what platform you go with. You don't want to shove techo-jargon down their throats, but at the very least its good to show them why the route is taken, and provide them some background material if their interested.

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